Privacy Policy

Last Updated: July 19, 2025

OnestepService ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website https://onestepservice.in.

By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

a. Personal Information

We may collect the following personal details when you interact with our app or services:

1. Full Name
2. Phone Number
3. Email Address
4. Service Address
5. Other details you voluntarily provide during bookings or communication

b. Payment Information

1. Transaction history for services booked via the app or website

Note: We do not store debit/credit card details. All transactions are securely processed via trusted third-party gateways.

c. Location Information

1. Approximate and precise location may be collected to assign nearby service providers and improve service efficiency.

d. Photos and Media

1. Photos uploaded by users as part of service requests or for verification purposes.

e. Technical & Device Information

1. IP address
2. Browser type and version
3. Device identifiers
4. Crash logs, diagnostics, and usage analytics

2. How We Use Your Information

We use the collected information to:

1. Process service bookings and deliver requested services
2. Communicate with users about bookings, updates, and promotions
3. Improve app performance, interface, and user experience
4. Provide customer support and resolve issues
5. Comply with legal obligations and prevent fraud

3. Data Sharing and Disclosure

We do not sell or rent your personal information to third parties.

We may share your data:

1. With service providers or technicians to fulfill your service requests
2. With analytics providers to improve app performance
3. When required by law, legal processes, or fraud/security investigations

4. Data Security

We employ appropriate security measures to protect your data, including:

1. Secure HTTPS transmission
2. Encrypted communication
3. Access controls and internal audits

Please note: No online system is 100% secure. We advise users to take necessary precautions, such as avoiding public Wi-Fi during financial transactions.

5. Cookies and Tracking Technologies

Our website may use cookies or similar tracking technologies to:

1. Analyze visitor behavior
2. Improve user experience
3. Provide personalized content and recommendations

Users can disable cookies through their browser settings at any time.

6. Third-Party Links

Our website and app may contain links to external websites. We are not responsible for the privacy practices or content of those third-party sites.

7. Your Rights

You have the right to:

1. Access, modify, or delete your personal data
2. Request deletion of your account and associated data
3. Opt out of receiving promotional communications

🔗 To request account/data deletion, visit:

https://onestepservice.in/account-delete-request

8. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect or store personal information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised "Last Updated" date. Continued use of our services after updates signifies acceptance of the revised terms.

10. Contact Us

OnestepService – Customer Support Team

📍 Address: #8, KEB Road Kammanahalli Kalyan Nagar Bengaluru 560043

📧 Email: Onestepservice786@gmail.com

📞 Phone: +91 8217495053

🌐 Website: https://onestepservice.in